YASSINE's CV
YASSINE OUBOUJEMAA
Junior Networking Support | IT Support
Profile summary
Motivated IT Networking Trainee with hands-on IT support experience and training in Cisco networking, CCNA 200-301, networking fundamentals, and cybersecurity. Experienced in troubleshooting computer hardware, Windows systems, LAN/Wi-Fi connectivity, routers, peripherals, and software issues. Familiar with Cisco Packet Tracer, GNS3, Python, SQL, and Microsoft Office. Strong problem solving and communication skills with a practical approach to technical support. Seeking an IT Networking Trainee, Junior Network Support, or Network Support position
Career highlights
Network And Hardware Support: Troubleshot local area networks, Wi-Fi, routers, computer hardware, software, and peripheral devices while providing technical user support.
IT Operations And Documentation: Maintained accurate records and documentation while coordinating with team members to complete operational tasks efficiently.
Cisco Academy Certifications: Completed certifications in networking fundamentals, introduction to cybersecurity, and python essentials from cisco academy.
Key skills
Professional experience
Reported to operations leadership while supporting daily business functions. Handled technical requests, managed documentation workflows, and coordinated task completion across internal teams.
- Troubleshot computer, connectivity, and system-related issues.
- Identified technical problems and escalated issues when required.
- Maintained accurate records, documentation, and data related to daily operations.
- Coordinated with team members to ensure technical and operational tasks were completed.
Directed IT support operations in Rabat, Morocco, overseeing hardware and software maintenance across organizational systems. Managed infrastructure troubleshooting and user assistance for local teams. Maintained CCTV equipment and peripheral devices to support daily technology needs.
- Troubleshot computer hardware, software, and basic system issues while providing practical solutions to users.
- Installed and configured Windows operating systems alongside various software applications.
- Diagnosed and resolved LAN, Wi-Fi, and router connectivity issues for printers and peripheral devices.
Facilitated communication between kitchen and front-of-house teams within a high-volume service environment during the year 2023. Managed information flow to support operational coordination across departments.
- Developed team communication and problem-solving practices.
Managed store operations at Family Boutique, coordinating retail sales, inventory tasks, and direct patron communications.
- Processed daily sales transactions and maintained store inventory records.
- Handled customer inquiries and provided service support on the sales floor.
- Responded to operational issues and escalated matters according to protocol.
- Addressed guest questions to maintain a positive experience.
Education
Three years of economics studies covering microeconomics, macroeconomics, finance, and business management.
Certifications
Languages
Arabic · Native
English · Intermediate
German · Intermediate
French · Basic